Leigh Wood – English Professional Boxer
Speaker Profile LEIGH WOOD Resilience • Pressure • Reinvention World Champion Boxer & Corporate Inspirational
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MOORE ENGAGEMENT
About Us
The Reality of the Frontline
I didn’t start out talking about customer experience. I started out delivering it.
For most of my career, I wasn't a consultant looking in from the outside. I was the person living the reality of complex, highly regulated organizations every single day.
I led contact centers and back-office operations. I spent my days working alongside frontline teams and engineers out in the field. I supported colleagues navigating emotionally difficult situations and helping vulnerable customers.
Through it all, my goal was always the same: helping organizations improve efficiency while still doing the absolute right thing by their people and their customers.
Noticing the Pattern
Leaders genuinely wanted to improve the customer experience. But the solutions were often disconnected from reality.
I would look at beautifully designed journey maps and strategic dashboards and think instantly: this won’t survive a bad day.
When systems fail, when volumes spike, when people are under pressure—that is when experience is tested.
Moore Engagement was born out of that frustration. A bridge between boardroom intention and frontline reality.
Connecting Data to Human Truth
Today, I serve as a Non-Executive Director, Customer Experience Judge, and lecturer.
I work closely with boards, regulators, and MPs—challenging leaders to stay connected to what customers and colleagues are actually experiencing.
This rare combination of operational grit and boardroom oversight shapes every piece of advice I give.
The Elite Sport Mindset
For nearly twenty years, I have worked in elite sport as a boxing manager.
Sport teaches you what happens when preparation slips, confidence wobbles, or trust breaks down.
It also reveals what becomes possible when mindset, discipline, and belief align.
I bring these lessons into the corporate world to help organizations see performance through a deeply human lens.
Honesty. Humanity. Courage.
We don’t do surface-level change. We don’t write strategies that stay trapped in slides.
We immerse ourselves in your reality. We design journeys real people can deliver under real pressure.
If you want a partner who will listen, understand your challenges, and help you build something that genuinely works—you are in the right place.
Ready to Get to Know Us?
Let’s grab a coffee (virtual or real) and chat about how we can bring your vision to life.
Insights & Inspiration
Fresh thinking, trends, and expert advice to help you connect better.
Still have questions?
JOHNNY NELSON MBE – British Former Professional Boxer
Speaker Profile JOHNNY NELSON MBE World Champion • Broadcaster • Motivational Speaker Former World Champion
ADAM SMITH – Broadcaster, Strategist, Consultant and Writer
Speaker Profile ADAM SMITH The Voice of Boxing • Cancer Survivor • Broadcaster Broadcaster, Strategist,
NATASHA JONAS MBE – British Professional Boxer
Speaker Profile NATASHA JONAS MBE Breaking Barriers • Authentic Leadership • Resilience Two-Weight World Champion
STACEY COPELAND – Retired Professional Boxer and Former Football Player
Speaker Profile STACEY COPELAND Equality • Adaptability • Breaking Bias • Pave The Way Commonwealth […]
James Wells | Elite Athlete | Cancer Survivor | High-Performance & Resilience Speaker
Speaker Profile JAMES WELLS Elite Athlete • Cancer Survivor • High-Performance Elite Athlete | Cancer […]
From boardrooms to the big stage, we help organisations & individuals build powerful brands & standout experiences.
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