Meet the Experts Who Bring Your Vision to Life

Sue Moore

Chief Customer Officer

Sue has spent 30 years shaping how customers are understood and supported, including 12 years leading major contact centres and operations in utilities. An early CX designer in the UK utilities sector, she created customer-centric journeys long before “CX” became common language.

Customer Immersion is her hallmark.

She has delivered around 1,000 immersion events, bringing customers into organisations and taking colleagues out into real communities, from vulnerable households to major B2B clients. Her work spans distribution, telecoms, healthcare, fintech, AI, and debt-collection services.

Sue’s strength is turning customer truth into colleague action, creating change that lasts across organisations of all sizes.

Olivia Moore

Marketing Executive

Olivia is a Marketing Executive with experience supporting multi-channel campaigns and brand activity across fast-paced commercial environments. She brings a focused, organised, and results-driven approach to delivering marketing that is clear, consistent, and aligned to business goals.

Before stepping into her current role, Olivia worked at Inicio, where she gained hands-on experience in campaign coordination, content creation, and customer-focused communications.

She supports the full marketing cycle, ensuring every piece of activity is delivered on time and to a high standard. Olivia’s work centres on building strong, effective marketing outputs that help teams communicate clearly, and drive measurable results.