Leigh Wood – English Professional Boxer
Speaker Profile LEIGH WOOD Resilience • Pressure • Reinvention World Champion Boxer & Corporate Inspirational
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MOORE ENGAGEMENT
CUSTOMER SERVICE
Customer Service Training
Turn "Sorry" into Solutions.
Your customer service team is the face of your brand.
Are they empowered to solve problems, or just reading from a script? We turn transactional staff into relational experts.
Frontline Heroes
Empathy First
No Robots
Why Training Fails
The "Computer Says No" Culture.
Nothing frustrates a customer more than an agent who sounds like a machine. Most training focuses on process—how to use the software. We focus on people.
When your team relies too heavily on scripts, they stop listening. They miss emotional cues. They escalate simple issues because they’re afraid to make a decision.
We teach them to think.
The Curriculum
What We Teach.
Active Listening & De-escalation
Calm in the Storm. Techniques to lower the temperature of heated conversations within the first 60 seconds.
Ownership & Authority
The Power to Fix It. Helping agents confidently say, “I can fix this for you.”
Empathy with Boundaries
Caring without crumbling. Be human—without carrying the emotional weight home.
Positive Language Patterns
Flipping the Script. Turning “Unfortunately, we can’t” into “Here’s what we can do.”
Leadership Matters
It Starts at the Top.
You can’t train frontline staff to be helpful if their leaders are unhelpful.
Our programme includes a dedicated module for Team Leaders & Managers. We teach them how to coach—not just correct.
Because if the leader doesn’t model the behaviour, the training won’t stick.
The Outcome
The ROI of Great Service.
Higher Retention
Happy customers stay longer.
Lower Stress
Confident agents don’t burn out.
Better Reviews
People write reviews about people—not policies.
Next Step
Ready to upgrade your frontline?
Give your team the skills they need to make you proud.
Insights & Inspiration
Fresh thinking, trends, and expert advice to help you connect better.
JOHNNY NELSON MBE – British Former Professional Boxer
Speaker Profile JOHNNY NELSON MBE World Champion • Broadcaster • Motivational Speaker Former World Champion
ADAM SMITH – Broadcaster, Strategist, Consultant and Writer
Speaker Profile ADAM SMITH The Voice of Boxing • Cancer Survivor • Broadcaster Broadcaster, Strategist,
NATASHA JONAS MBE – British Professional Boxer
Speaker Profile NATASHA JONAS MBE Breaking Barriers • Authentic Leadership • Resilience Two-Weight World Champion
STACEY COPELAND – Retired Professional Boxer and Former Football Player
Speaker Profile STACEY COPELAND Equality • Adaptability • Breaking Bias • Pave The Way Commonwealth […]
James Wells | Elite Athlete | Cancer Survivor | High-Performance & Resilience Speaker
Speaker Profile JAMES WELLS Elite Athlete • Cancer Survivor • High-Performance Elite Athlete | Cancer […]
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