Leigh Wood – English Professional Boxer
Speaker Profile LEIGH WOOD Resilience • Pressure • Reinvention World Champion Boxer & Corporate Inspirational
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MOORE ENGAGEMENT
CUSTOMER EXPERIENCE (CX) TRAINING
Customer Experience (CX) Training
Don't Just Fix Issues. Design Journeys.
Customer Service handles the complaint. Customer Experience prevents it.
We train your leaders and teams to see the “Big Picture” and design a frictionless journey for your customers.
Teaching the Strategy
Building a CX Mindset
The Big Picture
Why Train on CX?
Moving from "Task" to "Journey."
Most employees only see their own department. The billing team sees an invoice; the delivery team sees a box. Nobody sees the customer.
Our CX Training bridges that gap. We teach your team to step out of their silos and look at the business through the customer’s eyes.
We shift their mindset from “doing a task” to “delivering an experience.”
Learning Outcomes
What Your Team Will Learn.
Journey Mapping Workshop
Visualizing the Path. Map the full customer journey and identify pain points & moments of truth.
Voice of the Customer (VoC)
Listening Beyond the Survey. Gather feedback effectively and understand the emotion behind the data.
The “Immersion” Technique
Walking in Their Shoes. Audit your own service like a customer to spot friction you usually miss.
Aligning Culture with Experience
The Inside-Out Approach. Build a culture where every department understands its impact on CX.
The Transformation
What You Walk Away With.
After this training, your team won’t just be answering phones. They will be:
Strategic Thinkers
Spotting issues before they happen.
Problem Solvers
Fixing root causes, not just symptoms.
Brand Guardians
Protecting the relationship at every touchpoint.
Next Step
Ready to build a customer-centric culture?
Equip your team with the vision to deliver excellence.
Insights & Inspiration
Fresh thinking, trends, and expert advice to help you connect better.
JOHNNY NELSON MBE – British Former Professional Boxer
Speaker Profile JOHNNY NELSON MBE World Champion • Broadcaster • Motivational Speaker Former World Champion
ADAM SMITH – Broadcaster, Strategist, Consultant and Writer
Speaker Profile ADAM SMITH The Voice of Boxing • Cancer Survivor • Broadcaster Broadcaster, Strategist,
NATASHA JONAS MBE – British Professional Boxer
Speaker Profile NATASHA JONAS MBE Breaking Barriers • Authentic Leadership • Resilience Two-Weight World Champion
STACEY COPELAND – Retired Professional Boxer and Former Football Player
Speaker Profile STACEY COPELAND Equality • Adaptability • Breaking Bias • Pave The Way Commonwealth […]
James Wells | Elite Athlete | Cancer Survivor | High-Performance & Resilience Speaker
Speaker Profile JAMES WELLS Elite Athlete • Cancer Survivor • High-Performance Elite Athlete | Cancer […]
From boardrooms to the big stage, we help organisations & individuals build powerful brands & standout experiences.
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